Privacy Policy

As a leading provider of Certified Nursing Aide and Certified Medication Aide certifications, privacy and data protection are of the utmost importance to Quality CNA/CMA Classes, Inc. This Privacy Policy for Quality CNA/CMA Classes ("Privacy Policy") details the company's policies with respect to the handling of your personally identifiable information ("Personal Information") submitted by you or otherwise collected by Quality CNA/CMA Classes via the company's website or in the course of providing services to Quality CNA/CMA Classes’ customers. Quality CNA/CMA Classes will use and disclose Information only in accordance with the terms of this Privacy Policy.

Personal Information we collect We collect Personal Information (information that can be used to identify an individual) such as • Name • Contact information (such as email, phone, and mailing address) • Order information • Merchant and merchant account information, including account information we may gather from third party sources • Order Information provided by you for the purpose of processing Orders

We may collect Personal Information when you choose to provide us through the Platform, as well as other sources, such as social media platforms, and from other third parties.

Other information we collect • We may collect information about your use of the Platform, such as • How you use the Platform • IP address and information about the device you use to access the Platform • Personal Information that you submit via an inquiry is collected only with your knowledge and active participation

We also collect or compile other information about you (such as enrollment numbers or demographic group information) on an aggregated and de-identified basis. We may use or share any other information with third parties for any lawful purpose.

Use of Cookies Quality CNA/CMA Classes and its third party service providers use certain tools to collect information about you while browsing our website. These tools use cookies that are small text files that are stored on your computer’s hard drive. The cookies are used, among other things, to improve website performance, to provide you with customized viewing options, to compile statistical reports on website activity, or for security purposes. We also use cookies to recognize you as a merchant or a previous visitor of our website, or to pre-populate website forms. Such information may be disclosed to third parties to provide any of the activities mentioned above on behalf of Quality CNA/CMA Classes.

To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go tohttp://www.allaboutcookies.org. Remember, though, without cookies, you may not be able to take full advantage of all of our website features.

How we use Personal Information Usage and disclosure of your Information varies based on your relationship with Quality CNA/CMA Classes. Quality CNA/CMA Classes primarily uses this information to provide the Platform and related features to you and to • Fulfill your requests and respond to your inquiries • Send administrative information to you, such as changes to our terms, conditions, and policies • Administer promotions or contests in which you choose to participate • Facilitate social sharing functionality • Analyze and monitor Platform usage and to make improvements • Help secure the Platform, prevent fraud and enforce our policies • Personalize our Platforms for you • Contact you about other Quality CNA/CMA Classes services or those of our affiliates or other third parties, if you agree • To contact you, directly or through a third party vendor, to complete a survey or questionnaire • Perform other activities with your consent • Conduct data analysis, audits, develop new products, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

How we share Personal Information We will only share Personal Information collected through the Platform as described in this policy, unless we provide you with choices. Specifically, we may share your Personal Information.

With companies and vendors that help us to operate our business by providing services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services. • With third parties that have contracted with Quality CNA/CMA Classes to perform certain functions on our behalf • To contact you, directly or through a third party vendor, about other Quality CNA/CMA Classes offerings and to inform you about general company news and industry trends • To contact you, directly or through a third party vendor, regarding your responses to a survey or questionnaire completed by you • With third parties sponsors of promotions or contests in which you choose to participate • To comply with law or other legal obligations such as responding to subpoenas, or other requests from public and government agencies, including laws and other legal obligations outside your country of residence • To protect our rights, operations or property, or that of our users • To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Platform’s terms and conditions • With your consent

Please note that any information you post to public areas of a Platform such as on our social media pages may be seen by other visitors.

Your Choices You can choose not to provide us Personal Information when you use the Platform. However if the information request is not identified as optional and you choose to not provide required Personal information, then you may not be able to use the features of the Platform.

You can opt out of receiving promotional email from a Platform managed by Quality CNA/CMA Classes by following the unsubscribe link in those email messages. You can opt out of receiving SMS text messages from Quality CNA/CMA Classes by replying STOP to any message.

You can configure your browser to reject cookies, or to notify you when a cookie is set. However, if you reject cookies, the Platform may not operate properly.

How you can access or edit your Personal Information Some of our Platforms allow you to review and edit Personal Information that you entered. Otherwise, you may contact us at the email address at the bottom of this policy to request access to or that we update, or correct the Personal Information collected by our Platforms. Please note, that consistent with local law, Quality CNA/CMA Classes may retain your Personal Information for auditing purposes, to troubleshoot problems, assist with investigations, enforce our policies or comply with legal requirements. Please note that we are not responsible for permitting you to review, or for updating or deleting Personal Information that you provide to a third party, including any app, social media platform, or wireless service provider.

Linked services This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Platform links. The inclusion of a link on the Platform does not imply endorsement of the linked site or service by Quality CNA/CMA Classes. Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, including any Personal Information you disclose to other organizations through or in connection with our Platforms.

Changes to this Privacy Policy We may change this privacy policy at any time by posting an updated privacy policy.

Retention period We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

Use of the Platform by minors The Platform is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Platform.

Sensitive information We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Platform.

How to contact Quality CNA/CMA Classes regarding your privacy concerns and questions If you have questions or comments about our privacy practices, or if you want Quality CNA/CMA Classes to correct your Information that is stored on Quality CNA/CMA Classes systems, please submit your request in writing to: Quality CNA/CMA Classes 5437 N 103rd Street Omaha, NE 68134 ATTN: Compliance Officer Fax: (402) – 991-9889

Subject to our ability to verify your request, Quality CNA/CMA Classes will correct the Information within thirty (30) days of receipt of your request.

Refund Policy

Withdrawals

In order to withdraw from a class a student must complete an electronic withdrawal form through Orbund and may receive a prorated tuition refund.

If an electronic withdrawal form is received within 72 hours of enrollment, the student is eligible for a full refund (minus any convenience fees). The request must be submitted in Orbund (see pg. 6) and time stamped within 72 hours of registration/enrollment.

If the official withdrawal form is turned in after 72 hours of registration / enrollment but before classes have begun, a $150 registration fee is NOT refundable while remaining tuition and book fees will be refunded. Online convenience fees will not be refunded. The $150.00 registration fee is included in your initial tuition payment.

If the withdrawal form is turned in after classes have begun the $150 registration fee is NOT refunded and remaining tuition and fees will be refunded as follows:

  • Day 1: 50% refund of tuition
  • Day 2: 25% refund of tuition
  • Day 3: No refund

Refunds

A full refund will be given if the applicant is not accepted by the school. Also, a student who has not visited the school facility prior to enrollment will be given the opportunity to withdraw without penalty within three days following either the regularly scheduled orientation procedures or following a tour of the school facilities and inspection of equipment. Students who enroll on-line are encouraged to tour the school prior to the first day of class.

Once purchased and provided, any books are considered used property of the student.

All refunds will be processed and mailed to the student at the address provided within 60 days from the withdrawal request.

Official date of termination is the date that the withdrawal request form is turned in to the office.

Once classes have started, if a student is dismissed from the course for a violation of the student conduct policy no refund of tuition and fees will be granted.